Refund policy
Returns
We offer free returns within 30 days of receiving your item. If you're not completely satisfied with your purchase, you can return it at no cost.
Return Eligibility
To be eligible for a return, your item must be in the same condition as you received it: unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
Return Costs
Returns are free of charge. If you need to return an item, we will cover the shipping costs and provide you with a prepaid return label.
To start a return, please contact us at sales@slimspecs.shop. Returns must be sent to the following address:
📍 SlimSpecs B.V.
📍 Geeneind 7B
📍 5708CL Helmond, The Netherlands
Once your return request is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, contact us at sales@slimspecs.shop.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
If the issue is confirmed, we will provide a free return label and either replace the item or issue a full refund.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom-made or personalized products
- Sale items or gift cards
If you have any questions about your specific item, please reach out to us.
Exchanges
The fastest way to get a replacement is to return your original item. Once your return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union (EU), you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To qualify for a return under this policy:
- The item must be unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
We offer free returns for all eligible items within the EU cooling-off period.
To request a return under this policy, contact us at sales@slimspecs.shop.
Refunds
We will notify you once we’ve received and inspected your return and confirm if your refund has been approved.
If approved, your refund will be processed automatically via your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at sales@slimspecs.shop.